Virtual Agents In High Demand

Working at home can be very rewarding, giving time flexibility and saving money on gas, lunch, etc. Things to be aware of when seeking a work at home job are work environment, office equipment, and attitude.

The work environment should be comfortable and quiet. Make sure you have a comfortable desk chair and no noise. Most of the companies that hire work at home agents, highly stress on these areas. Especially the noise. No noises from kids, animals, appliances, etc., are tollerated from the companies.

Office equipment should consist of an up to date computer with at least Windows 2000 or higher, 512 megs of ram, 800 mhz cpu or higher, sound card, 1024 X 768 video. All software needed (some companies provide free downloads) like Office and antivirus. A corded telephone with corded headset. Cordless phones could have interference or batteries can go dead. Happened to me. High speed internet service that is hard wired. No wireless or satellite on most jobs.

Attitude! They want to “feel” you smiling through the phone. Be happy to help customers and keep an open mind.

Overseas language barriers with US clients make outsourcing to work at home agents in the US a growing trend. Virtual jobs are becoming more normal than ever! Virtual customer service agents doing call center work from home, is the largest employment opportunity for stay at home mom’s and dad’s. Taking inbound calls for various info and product ordering.

Did I read that right? Outsourcing to the US?
As crazy as it may sound, big corporations are now keeping their customer service call center work right here at home! Have you ever called in for your satellite TV service, or ordered a product off an infomercial only to get an agent that speaks english with a foreign accent that is hard to understand? Well, the big players in a wide variety of industries are learning just that.

Americans are really fed up with the language barriers when calling a US based company for customer service. I worked as a virtual agent doing tech support for one of the largest satellite companies in the world. When I answered the phone, the customer would actually say "Wow, are you in the US? I can’t believe it! I can understand you." Companies with customer service calls are now realizing the importance of "connecting with the customers" with US home based customer service agents.

This new trend is opening up a whole new way for stay at home mom’s and dad’s to be able to work at home and spend time with their families. Many companies outsourcing to home based agents are hiring massive amounts of work at home contractors , and employees to keep up with the ever growing demand for virtual agents across the United States.

More details at TheGadgitech