Thursday, February 14, 2008

Work at Home Dad's?

We hear a lot about work at home moms. But what about the men out there that want the same? Fathers who would like more time with the family and kids to help with up-bringing and share the special moments. My name is Mike and I am the co-owner of TheGadgitech. I am also a work at home dad. I started out like most, searching the net for a real work at home job. I didn’t want to do surveys for pennies, or biz ops that required a large investment. Just a regular ole job with a good company that would let me work at home.

Now mind you, I am very internet savvy. I have been into computers since before hard drives, or Windows! Wow, now I’m feeling a bit older. But I am telling you this because it took me about 2 months to start finding real, legit companies to work for. That was spending about 10 hours a day sifting through the crud that might be legit. As I found the really good ones that were real companies outsourcing jobs like call center work, I got excited! When I got my first check, I pranced around with it like a new prize.

I have since worked with four companies that hired me to work at home. I have done inbound customer service call center work. Taking calls for big companies, and handling questions, order placements and such. I worked as a technical support agent for a satellite provider. (that one paid $14 per hour!) I worked with yet another company that handled customer satisfaction for newspapers. I called new customers to see if their paper was delivered properly. Very easy job, paid $8 per hour, and I didn’t even need high speed internet service.

Most of the companies allow a very flexible schedule, which is what I think most of us are looking for. Having said all of this, I wanted people to know how far I go to check out different companies. I don’t just pick a bunch of fly by night sites that promise riches with a click of a button, tried those as well. Pockets emptied instead of filling! LOL

I look at each and every aspect of companies that hire work at home agents. What they expect, how they pay, training, how long they have been in business, and reviews from contractors and employee’s stating their experience with each company. I want to assure, if I put it on my website, it’s a great job! I spend most of my time now building websites and promoting them on the web. I’m not rich with money by any means, but still trying. I do however, make a living online as do my son and girlfriend. I recommend these companies and a true work at home job to those in search of freedom from the old brick and mortar, drive to work jobs.
More at TheGadgitech

Wednesday, February 13, 2008

Virtual Agents In High Demand

Working at home can be very rewarding, giving time flexibility and saving money on gas, lunch, etc. Things to be aware of when seeking a work at home job are work environment, office equipment, and attitude.

The work environment should be comfortable and quiet. Make sure you have a comfortable desk chair and no noise. Most of the companies that hire work at home agents, highly stress on these areas. Especially the noise. No noises from kids, animals, appliances, etc., are tollerated from the companies.

Office equipment should consist of an up to date computer with at least Windows 2000 or higher, 512 megs of ram, 800 mhz cpu or higher, sound card, 1024 X 768 video. All software needed (some companies provide free downloads) like Office and antivirus. A corded telephone with corded headset. Cordless phones could have interference or batteries can go dead. Happened to me. High speed internet service that is hard wired. No wireless or satellite on most jobs.

Attitude! They want to “feel” you smiling through the phone. Be happy to help customers and keep an open mind.

Overseas language barriers with US clients make outsourcing to work at home agents in the US a growing trend. Virtual jobs are becoming more normal than ever! Virtual customer service agents doing call center work from home, is the largest employment opportunity for stay at home mom’s and dad’s. Taking inbound calls for various info and product ordering.

Did I read that right? Outsourcing to the US?
As crazy as it may sound, big corporations are now keeping their customer service call center work right here at home! Have you ever called in for your satellite TV service, or ordered a product off an infomercial only to get an agent that speaks english with a foreign accent that is hard to understand? Well, the big players in a wide variety of industries are learning just that.

Americans are really fed up with the language barriers when calling a US based company for customer service. I worked as a virtual agent doing tech support for one of the largest satellite companies in the world. When I answered the phone, the customer would actually say "Wow, are you in the US? I can’t believe it! I can understand you." Companies with customer service calls are now realizing the importance of "connecting with the customers" with US home based customer service agents.

This new trend is opening up a whole new way for stay at home mom’s and dad’s to be able to work at home and spend time with their families. Many companies outsourcing to home based agents are hiring massive amounts of work at home contractors , and employees to keep up with the ever growing demand for virtual agents across the United States.

More details at TheGadgitech